At Namo Crystal, customer satisfaction is our priority. We take great care in delivering your products safely and accurately. Please read our Refund and Return Policy carefully before making a purc
Eligibility for Returns Returns are accepted only in cases where:
Conditions for Return To qualify for a return:
Items Not Eligible for Return We do not accept returns for:
Refund Process Once your return is approved:
Shipping Charges Shipping charges are non-refundable. In case of returns, return shipping is the customer’s responsibility unless the error is on our part.
Exchange Policy We do not offer direct exchanges. You may return an eligible item and place a new order.
Cancellation Policy Orders can be cancelled within 12 hours of placing them. After this window, cancellation requests will not be accepted.
Our Rights Namo Crystal reserves the right to approve or reject any return or refund request based on inspection and compliance with our policy.
Contact Us For return/refund assistance, contact us at: 📞 Mobile: +91 9301947337 📧 Email:support@namocrystal.com 🏠 Address: House No. 2094, Chaksu Ka Chowk, Haldiyon Ka Rasta, Johari Bazaar, Jaipur – 302002
This document is an official Gem Stone Identification Report issued by the Namokar Gem Testing Laboratory (NGTL), a reputed gemological testing facility based in Jaipur, Rajasthan. It serves as a mark of authenticity, confirming the natural origin and quality of the gemstone, rudraksha, or crystal examined.
Each product tested undergoes careful inspection and analysis for key attributes such as weight, color, species/group, and structural properties. The report ensures the product is 100% natural and meets gemological standards.
Certified products from NGTL offer:
Verified natural origin and authenticity
Trusted lab certification with expert analysis
Quality assurance for spiritual, healing, or ornamental use
Official lab signature and unique identification report
